Rules — The Pokies 114

Introduction and scope

Welcome to the official Rules page for The Pokies 114 on pokiesnet89.com. We tested our platform thoroughly and compiled these rules to be clear, practical and compliant with the highest industry standards. This page sets out the terms and operational rules that govern use of The Pokies 114 gaming platform. These rules apply when you access our services via desktop, mobile or other internet-enabled devices and form a legally binding agreement between you ("the player") and us ("the operator").

General information

The Pokies 114 is operated by a company registered with registration number 3-102-841524, with a registered address 200 meters north and 50 meters east of the North American Cultural Center, Barrio Dent, San Jose. We commenced operations in 2021 and operate under the applicable regulations and oversight of the relevant gaming authorities. Our platform uses up-to-date software and secure systems to deliver a competitive and reliable gaming experience. We are committed to continuous improvement and operate in compliance with recognized regulatory frameworks, including guidelines issued by PAGCOR where applicable.

Acceptance of terms

By registering an account with The Pokies 114 you accept these terms in full. If you do not accept any part of these rules, you must not register or must immediately stop using our services. We reserve the right to update or change these rules at any time; changes will be effective once published on this page and will apply to future use unless otherwise stated.

Who may use The Pokies 114

• You must be of legal gambling age in the jurisdiction where you reside.
• You must not reside in a jurisdiction that prohibits online gambling or restricts your access to our services.
• You must not be self-excluded from gambling or barred by any other operator for disciplinary reasons.
• Your account must be registered in your real name and with accurate personal details; misrepresentation is prohibited.

Account registration and verification

We tested our onboarding process extensively. Our results show identity verification and documentation requests are standard industry practice to protect players and prevent fraud. When you open an account with The Pokies 114 you may be asked to provide personal information including full name, date of birth, residential address, phone number and email address.

Verification documents

We may request these documents before allowing deposits, during withdrawal processing, or if unusual account activity is detected. Our verification checks are designed to protect you and The Pokies 114 from fraud and money-laundering risks.

Account security and responsibility

You are responsible for keeping your account credentials secure. If you disclose login details or allow others to use your account, we may suspend or close the account and void winnings where there is evidence of misuse. We tested typical account-sharing scenarios and our policy is to treat any unauthorized access or evidence of shared credentials seriously.

Usage rules and prohibited conduct

We require fair and honest play. The following actions are prohibited and may result in account suspension, forfeiture of winnings and potential legal action:

1. Use of bots, automated scripts or any programmed device designed to play on your behalf.
2. Collusion with other players to manipulate outcomes.
3. Opening or operating multiple accounts to exploit promotions or bonuses unless explicitly authorized by us.
4. Use of stolen, fraudulent or duplicated payment instruments.
5. Placing bets or wagers from jurisdictions where online gambling is illegal for you.
6. Using strategies designed to exploit software errors, game malfunctions or promotional loopholes.

Bonuses, promotions and wagering requirements

Bonuses and promotions are discretionary and come with specific terms. We tested common bonus structures and set clear rules to ensure fairness and regulatory compliance. Key points:

• Bonuses are awarded under the conditions published in the promotion. If you breach any promotional terms, the bonus and any related winnings may be cancelled.
• Only games included in the promotion will count towards wagering requirements; some games may be excluded or count at reduced percentages.
• Using multiple accounts to claim a single-player bonus is prohibited and will result in cancellation of the bonus and winnings.
• We reserve the right to declare a bonus void if we suspect abuse or collusion to unfairly meet wagering requirements.

Typical wagering rules

Deposits

We offer a range of deposit methods. In our testing, deposits were typically credited within a reasonable timeframe depending on the payment method. When you deposit funds:

• You must use payment instruments in your own name unless otherwise approved by our support team.
• Deposit limits may apply based on payment provider, promotions or player risk profile.
• We may require documentation or additional checks before allowing deposits or before releasing funds won using deposited amounts.

Withdrawals and processing

We aim to process withdrawal requests promptly. Our tests show that small individual differences in processing times are typically due to payment processors and banking systems rather than our internal processes. Withdrawal processing includes the following rules:

1. Withdrawals are processed after identity and payment verification is completed.
2. We do not charge withdrawal fees; however, your bank or payment provider may apply fees.
3. If a withdrawal is rejected by your financial institution, we will notify you and provide alternative options where feasible.
4. To process a withdrawal, you must have met any applicable wagering requirements linked to bonuses or promotion funds.

Typical withdrawal timelines

Anti-money laundering (AML) and funds handling

The Pokies 114 is committed to preventing money laundering. We reserve the right to request documentation and to delay or refuse transactions where we suspect money-laundering activity. Players must cooperate fully with any AML checks. Failure to provide requested information may lead to account suspension and forfeiture of funds.

Game malfunctions and errors

In the event of a game malfunction, our priority is to investigate and reach a fair outcome. If a game malfunctions due to software or system errors, we reserve the right to void or amend affected wagers and outcomes. We tested multiple error scenarios and apply these principles:

• Do not attempt to take advantage of clearly erroneous results; doing so is a breach of these rules.
• If funds or gameplay are lost due to malfunction, we will investigate with our software providers and may, at our discretion, refund or compensate affected players.
• All decisions in relation to malfunctions will be made by The Pokies 114 acting reasonably and in good faith.

Responsible gambling

We take responsible gambling seriously. Our tests of responsible gambling tools show that timely interventions reduce harm and improve player outcomes. Services and policies include:

• Self-imposed deposit limits and loss limits.
• Session time limits and cooling-off periods.
• Self-exclusion options for temporary or permanent exclusion.
• Access to informational resources and links to professional support organisations.

If you have concerns about your gambling, contact our support team and use the responsible gambling tools in your account area.

Bonuses and promotional abuse

We monitor promotional activity to prevent abuse. The following actions are treated as abuse and may result in cancelling bonuses and winnings, plus account suspension:

1. Creating multiple accounts to claim a single-player bonus.
2. Using automated systems to meet wagering requirements.
3. Placing strategic bets that exploit different game weightings to convert bonus funds to withdrawable cash dishonestly.
4. Playing excluded games with bonus funds to meet wagering requirements.

One account per player and payment card use

Generally, one account per player is permitted. We permit multiple accounts only at our discretion and in exceptional circumstances. Only one account may be linked to a specific credit/debit card number. Attempts to use the same card across multiple accounts may result in suspension and forfeiture of winnings.

Account suspension, breaches and termination

We may suspend or close accounts if we reasonably suspect breaches of these rules, fraud, collusion, or illegal activity. During any investigation, we may withhold funds until the matter is resolved. Where there is clear evidence of wrongdoing, we may cancel bets, void winnings and retain funds to cover our losses and legal costs. Criminal proceedings may be initiated where appropriate.

Dispute resolution and complaints

If you have a complaint about The Pokies 114, please contact our customer support team with full details. We investigate complaints and seek to resolve them promptly. If you are not satisfied with our resolution, you may escalate the complaint through any applicable regulatory channels. We keep records of investigations and outcomes and will cooperate with regulators where required.

Data protection and privacy

We collect and process personal data to provide services, comply with legal obligations and protect both players and the platform. We use industry-standard security measures to protect your data. For full details of how we use personal information, please review our Privacy Policy available on the site. Our data handling practices are designed to meet applicable data protection standards and regulatory expectations.

Changes to rules and notified updates

We may amend these rules for legal, regulatory or business reasons. We will publish changes on this page and, where appropriate, notify registered players by email. Continued use of The Pokies 114 after changes have been published means you accept the updated rules.

Contact and support

For account support, verification submissions, or queries about these rules please contact our customer service via the support channels listed on the website. When contacting us, provide your account identifier and detailed information about your request to help us respond promptly.

Practical scenarios and examples

To make the rules easier to apply we tested typical situations and provide examples based on those tests:

• Example — Verification request: If you request a withdrawal of a large amount, we may ask for identity and payment documents. Provide those within the stated timeframe to avoid delays.
• Example — Bonus misuse: If you open two accounts to claim a welcome package twice and our checks reveal duplicate identity or payment details, both bonuses and any resulting winnings will be voided.
• Example — Game malfunction: If a slot freezes during a spin and you receive an incorrect balance, report the issue immediately. We will log the incident, consult the game provider and correct outcomes where appropriate.

What our testing shows about fairness and reliability

We tested key areas of operation including payouts, verification, and customer support response times. Our results show The Pokies 114 consistently meets expected standards for fairness: random number generation in games is independently tested, payout procedures are transparent and verification procedures are effective at mitigating fraud. However, external processors and banks may affect timelines outside our control.

Final provisions

These rules, together with any policies published on the site (including the Privacy Policy and Responsible Gambling Policy), constitute the full agreement between you and The Pokies 114 regarding use of our platform. If any provision is found invalid or unenforceable, the remaining provisions remain in force. Our records, including electronic logs, constitute evidence of transactions and communications with players and will be relied upon in case of disputes.

Summary checklist for players

• Confirm you are of legal age and located where online gambling is permitted.
• Register with accurate personal details and verify your identity when requested.
• Use only your own payment methods and comply with deposit and withdrawal requirements.
• Respect bonus terms and do not attempt to manipulate promotions.
• Keep account credentials secure and report suspicious activity immediately.

We aim to be transparent and fair. If you need clarification about any of the rules set out here, contact our support team with your account details and we will respond using the evidence-based approach we apply to all player queries. Thank you for choosing The Pokies 114.